About the Opportunity

The Change Management - Transformation Sustainment Manager sits within Global Change Management and will report to the Director of Global Change Management. This role will provide change management expertise and leadership for Driscoll’s most significant world-wide initiative known as the Enterprise Business Applications (EBA) program. The EBA program is a multi-year, world-wide initiative to fully digitize the critical business processes of the company. The current focus of the EBA initiative is the global design and implementation of the world-wide Enterprise Resource Planning (ERP) platform using Oracle Fusion, beginning with the company’s corporate and North American operations, followed by Europe, Middle East & Africa and Asia Pacific. This role will work closely with business leaders and project teams around the world to help drive adoption, sustainment, and enhancement of the implemented ERP solution, boundary systems, and business processes through change management and training methodologies, tools, and activities.

Responsibilities

•    Develop and deploy change management activities, including communication, engagement, and training, within an overall change management framework by assessing and diagnosing needs, executing plans, and measuring progress
•    Work collaboratively across business units, functions and initiative leaders to prioritize and implement activities including stakeholder management/engagement, communications, training, and organizational transitions
•    Work closely with Driscoll’s Learning & Development, Human Resources, and Strategic Communications teams, and contract change management and training resources, to holistically plan and deliver change management activities in support of business and technology transformation initiatives
•    Operate at the strategic (directing/managing the work) and tactical (doing the work) levels across multiple functions (e.g., finance, operations, sales & marketing) and geographies (Mexico, LATAM, Europe, Middle East, Africa, Australia, China, and India)
•    Guide the efficient and effective resolution of complex or unusual business issues applying rigorous analytical thought and judgment to support a culture of continuous improvement related to people, processes and platforms
•    Lead management, sustainment, and updates to existing EBA training materials and development of new training materials in support of ERP solution patches, quarterly updates, and enhancements. This includes direct, hands-on training material updates and development work, using tools such as Articulate Rise 360 and Oracle Guided Learning, as well as overseeing training material sustainment work potentially assigned to an offshore Global Capabilities Center
•    Anticipate, identify, manage, and recommend solutions for the efficient resolution of change readiness, resistance, and adoption issues applying rigorous analytical thought and tenaciously demonstrating follow-through to resolution
•    Design and implement change management and training strategies to address solution (system and business process) adoption issues and support solution enhancements and continuous improvement initiatives
•    Identify opportunities and implement solutions to continually improve EBA solution change management, communication, and training effectiveness, capabilities, and materials
•    Help recruit, onboard, and coach staff to ensure robust learning and career development consistent with the Company’s values and rapidly globalizing profile
•    Represent Driscoll’s in an ethical and business-like professional manner in all interactions with growers, co-workers, suppliers, customers and the business community at large
•    Occasional domestic and international travel required

Candidate Profile

Requirements
•    Bachelor’s degree
•    5+ years of experience working on large cross-functional technology implementation or post-implementation sustainment projects 
•    5+ of progressive change management or technology training experience
•    Expertise in training, communications, organizational development, and/or other change management area
•    Strong experience in training design, development, and delivery using enabling tools such as Learning Management Systems, Articulate Rise 360 or similar development tools, and Oracle Guided Learning or other digital adoption platforms
•    Strong communication skills, including developing content and presenting to diverse audiences (executives, project stakeholders, technology end users, etc.)
•    Experience with data-driven change management and training practices, including analysis, visualization, and iterative principles
•    Change Management Experience (advanced)
•    Stakeholder Engagement, Communication, and Alignment (advanced)
•    Written and Verbal Communication (advanced)
•    Training/Instructional Design (advanced)
•    Change Management/Training Strategy and Program Development (intermediate)
•    Learning Management Systems (intermediate)
•    Facilitation and Presentation (intermediate)
•    Data Analysis (intermediate)
•    Project Management (intermediate)
•    Leadership and Team Development (intermediate)
•    Prosci ADKAR, Certified Professional in Training Management, or equivalent
•    3+ years people management experience

Preferred (other) Qualifications
•    MBA or equivalent advanced degree in organizational development preferred
•    Experience on a large multi-national business transformation or technology implementation program
•    Aptitude for innovating and working with emerging technologies to support change needs, such as data analysis and visualization tools, digital adoption platforms and other emerging training technologies, artificial intelligence/machine learning applications, and robotic process automation
•    Bilingual English/Spanish communication skills preferred

Compensation & Benefits:

The following information is provided in good faith as a general description of the salary range and benefits for the position posted.  The actual compensation offered to the successful candidate is dependent upon experience, skills, education, work location, internal pay equity, and other objective job-related factors.

Salary Range estimated for the Transformation Sustainment Manager: $125,000 to $160,000 USD.

Driscoll’s is committed to a culture of care and offers an attractive benefits package that includes comprehensive medical, dental, and vision coverage, life insurance, and disability coverage for positions working more than 30 hours per week. Other benefits include:  401(k) with employer match, profit-sharing participation, paid sick time, paid vacation, paid personal and family care leave, and a free Employee Assistance Program (EAP).  More detailed information regarding the benefits package, will be shared during the application process.

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About Driscolls

Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of humility, passion and trustworthiness have guided our mission to delight consumers around the world.

Driscoll's exclusive patented berry varieties are developed through years of research using only natural breeding methods – meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chain partners.

Driscoll's is the trusted brand for Only the Finest Berries™.

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Driscoll's es el proveedor líder en la comercialización de Fresas, Frambuesas, Zarzamoras y Arándanos Azules en el mundo. Con más de 100 años de herencia en agricultura y cientos de productores independiente alrededor del mundo, Driscoll's es una compañía apasionada por cultivar Berries frescas, hermosas y deliciosas. Nuestros valores de humildad, pasión y confianza han guiado nuestra misión de deleitar a los consumidores en el mundo.

Las variedades exclusivas de Driscoll's han sido desarrolladas a través de años de investigación usando sólo métodos de mejoramiento natural. De la granja a la mesa, nos enfocamos en ofrecer una experiencia de alta calidad con apoyo de nuestros socios de la cadena de suministro.

Driscoll's es la marca de confianza de sólo las mejores Berries.