Credit and Collections Manager

  • Location: US - Watsonville, California
  • Job Family: Accounting
  • Time Type: Full time
  • Job Requisition ID: R0004848
  • Experience Years: 3-5 Years of Experience
  • Employee Type: Regular

About the Opportunity

The Credit and Collections Manager develops, administers, and monitors department processes and operations to improve cash flow through alignment with Driscoll’s mission, vision, and values. Manages credit accounts to minimize risk and promote sales; and ensures timely and accurate payments from customers to reduce days sales outstanding (DSO) and minimize bad debt. Manages the Credit and Collections staff performance of their jobs. Ensures that projects and department goals are met and adhering to approved budgets.


  • Implements and maintains best practice credit policies and procedures for U.S. and international subsidiaries.  Ensures all policies and procedures are documented.

  • Enforces Driscoll’s Delegation of Authority guidelines to approve or seek higher approval.

  • Manages new and existing customer credit reviews to grant, increase, decrease, and possibly deny/close customer credit accounts upon recommendation of the Credit and Collections team members.

  • Maintains and reports to leadership on metrics on the overall credit, DSO, A/R fluctuation, performance of the collections activities, and allowance for uncollectible.

  • Creates a strategy to improve the collection of outstanding credit.

  • Sets payment collection goals and targets for the department.

  • Oversee the collection of accounts receivable through alignment with credit and collections team and sales leadership.

  • Partners with the leadership of the Sales, Legal Affairs, Transportation, and other internal departments; to find solutions to escalated complex transaction discrepancies or customer behavior concerns.

  • Works closely with the Revenue Accounting Manager to monitor and ensure customers' accurate and timely invoicing.

  • Promotes and practices collaboration and alignment between departments through understanding the evolving customer requirements.

  • Encourages team to use fact-based data and to be prepared to present possible solutions when escalating customer behavior concerns.

  • Oversees audit and ensures the accurate and timely submission of department reporting requirements.

  • Remains informed of PACA/DRC guidelines updates regarding credit and debt collection.

  • Manages internal process improvement projects and helps implement new tools and systems that impact the Credit and Collections department.

  • Responsible for leading activities in collaboration with the Credit and Collections department to accomplish planned growth.

  • Contributes to the Business Unit’s people priorities and objectives regarding: people leader effectiveness, engaged employees, and enabling others to perform.

  • Recruit, onboard, and coach staff to ensure robust learning and career development consistent with the Company’s values and rapidly globalizing profile.

  • Domestic and international travel required up to 5-10%.

  • Represents Driscoll’s in an ethical and business-like professional manner in all interactions with growers, co-workers, suppliers, customers and the business community at large.

In addition to the functional responsibilities of the role, as a Driscoll’s people manager, you will accomplish work individually and through others while delivering on functional accountabilities connected to the employee lifecycle, including:

  • Workforce Planning: Aligning the people plan to the business plan

  • Hiring: Find, evaluate, and hire new team members

  • Onboarding: Integrating new employees into the organization

  • Managing: Organize and coordinate activities of a team in order to achieve defined strategic objectives

  • Development: Partnering with your employees to create a plan to grow in their existing or potential future roles

  • Employee Safety: Ensure both physical and psychological safety in the workplace

  • Off-boarding: Ending an employment relationship

Candidate Profile

  • Bachelor’s degree in finance, accounting, business administration or a related field.
  • 5+ year’s experience as a Credit and Collections Manager.
  • Experience working with accounting software/ERP/EBA, Microsoft Office, with advanced knowledge of Excel.
  • Strong technical reporting skills.
  • Strong problem-solving skills and the ability to learn and adjust in a rapidly changing environment.
  • The ability to work accurately and independently.
  • Good verbal and written communication skills.
  • Excellent analytical skills and an eye for detail.
  • Outstanding leadership and managerial skills.
  • Strong time and people management skills.
  • Ability to work to strict deadlines.
  • Bilingual English/Spanish communication skills

Preferred Qualifications & Leadership Competencies

  • California driver’s license and the ability to be covered under company-sponsored vehicle insurance program.
  • A valid passport and the ability to travel internationally without restrictions.
  • Strategic Mindset: Looks toward the future and designs a way to get there.
  • Cultivates Innovation: Finds, champions, and implements innovations; large or small.
  • Plans & Aligns: Establishes priorities and desired outcomes, and creates plans to achieve them.
  • Drives Results: Pursues everything with energy, resourcefulness, and the need to achieve desired outcomes.
  • Collaborates: Works with a variety of colleagues, inside and/or outside of Driscoll’s, seeking win-wins solutions.
  • Drives Engagement: Creates a motivating work environment and empowers others.
  • Develops Talent: Actively seeks opportunities to develop one’s self and others.

Courage: Tackles difficult issues timely with optimism and transparency

About Driscolls

Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of humility, passion and trustworthiness have guided our mission to delight consumers around the world.

Driscoll's exclusive patented berry varieties are developed through years of research using only natural breeding methods – meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chain partners.

Driscoll's is the trusted brand for Only the Finest Berries™.

Driscoll's es el proveedor líder en la comercialización de Fresas, Frambuesas, Zarzamoras y Arándanos Azules en el mundo. Con más de 100 años de herencia en agricultura y cientos de productores independiente alrededor del mundo, Driscoll's es una compañía apasionada por cultivar Berries frescas, hermosas y deliciosas. Nuestros valores de humildad, pasión y confianza han guiado nuestra misión de deleitar a los consumidores en el mundo.

Las variedades exclusivas de Driscoll's han sido desarrolladas a través de años de investigación usando sólo métodos de mejoramiento natural. De la granja a la mesa, nos enfocamos en ofrecer una experiencia de alta calidad con apoyo de nuestros socios de la cadena de suministro.

Driscoll's es la marca de confianza de sólo las mejores Berries.