Service Desk Engineer

  • Location: Mexico-Guadalajara
  • Job Family: IT
  • Time Type: Full time
  • Job Requisition ID: R0004229
  • Experience Years: 3-5 Years of Experience
  • Employee Type: Regular

About the Opportunity

Please join us in our next adventure: transforming our farming heritage to meet the next generation of the agriculture industry - AgTech, where agriculture and technology intersect. Bring your creative technical skills to the table – influence the change! Want to participate? Visit ABOUT THE OPPORTUNITY Driscoll’s Strawberry Inc. is seeking a Service Desk Engineer to be part of a growing and exciting team. This role will integrate, test, distribute, and support client applications and operating system software for Driscoll’s endpoint environment. The ideal candidate will have a solid understanding and experience in endpoint engineering and be able to perform in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and or project requirements. As a Service Desk Engineer, you are responsible for the on-premises/cloud management solution to manage desktops, laptops, and mobile devices on your network or internet-based. This role will work with cloud-enabled solutions like Intune, Azure Active Directory (AD), Microsoft Defender for Endpoint, and other cloud services. Use Configuration Manager (SCCM) to deploy apps, software updates, and operating systems. Monitor compliance, query, and act on clients in real-time. In this role, you will support Driscoll’s in the following locations: North America, South America, Europe, Africa, and Asia. In this position, you’ll become part of a technically diverse team including but not limited to Service Desk Specialists, Network Engineers, System Administrators, and Database Professionals. Together this team provides IT Operations and Supports the Global Information Services team at Driscoll’s Strawberry Inc.



  • Implement, administer, configure, and support the SCCM Enterprise environment
  • Maintain and update Windows Server OS
  • Desktop deployment automation, design, migration, and troubleshooting
  • Manage and maintain a workstation image for large environments
  • Contribute to standards for deploying enterprise desktop technologies
  • Deployment and installation of Microsoft Office products 10 &11
  • Investigate, analyze, and resolve technical issues and actively pursue mechanisms for preventing or automating the response to reoccurrences
  • Group Policy Documentation
  • Pushing Images
  • Implementing security policies for applications and operating systems utilizing Group Policy
  • Perform other duties as assigned

Candidate Profile



  • Bachelor’s Degree in Computer Science or related field of study; Experience may substitute for the Degree
  • Experience implementing, administering, configuring, supporting SCCM Enterprise environment
  • Knowledge of the Windows registry, the interaction of drivers within the OS, and unattended/silent installs of Windows operating systems
  • Functional working and debugging knowledge of Microsoft Windows operating systems
  • Group Policy - creating and managing
  • Experience utilizing automated technologies for the deployment of desktop systems
  • Experience with Microsoft 365 environment
  • Bilingual in English and Spanish required

Preferred Qualifications & Leadership Competencies

  • Prefer candidates with industry-recognized certifications such as CompTia Server+ or Microsoft Certified Solutions Associate (MCSA)
  • 3+ years comparable professional experience working as either a System Administrator or a System Engineer within a Microsoft Windows environment preferred
  • Valid driver’s license, ability to be covered under company-sponsored vehicle insurance program
  • A valid passport and the ability to travel internationally without restrictions
  • Cultivates Innovation: Finds, champions, and implements innovations; large or small
  • Plans & Aligns: Establishes priorities and desired outcomes, and creates plans to achieve them
  • Drives Results: Pursues everything with energy, resourcefulness, the need to achieve desired outcomes
  • Collaborates: Works with a variety of colleagues, inside and/or outside of Driscoll’s, seeking win-wins solutions
  • Courage: Tackles difficult issues timely with optimism and transparency

About Driscolls

Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of humility, passion and trustworthiness have guided our mission to delight consumers around the world.

Driscoll's exclusive patented berry varieties are developed through years of research using only natural breeding methods – meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chain partners.

Driscoll's is the trusted brand for Only the Finest Berries™.

Driscoll's es el proveedor líder en la comercialización de Fresas, Frambuesas, Zarzamoras y Arándanos Azules en el mundo. Con más de 100 años de herencia en agricultura y cientos de productores independiente alrededor del mundo, Driscoll's es una compañía apasionada por cultivar Berries frescas, hermosas y deliciosas. Nuestros valores de humildad, pasión y confianza han guiado nuestra misión de deleitar a los consumidores en el mundo.

Las variedades exclusivas de Driscoll's han sido desarrolladas a través de años de investigación usando sólo métodos de mejoramiento natural. De la granja a la mesa, nos enfocamos en ofrecer una experiencia de alta calidad con apoyo de nuestros socios de la cadena de suministro.

Driscoll's es la marca de confianza de sólo las mejores Berries.