Ingeniero en Soporte

  • Location: Mexico-Guadalajara
  • Job Family: IT
  • Time Type: Full time
  • Job Requisition ID: R0003345
  • Experience Years: 3-5 Years of Experience
  • Employee Type: Regular

About the Opportunity

In accordance with Driscoll’s support policies, the Support Technician provides support for all company computers and applications, general network issues, (mobile) phone services, video conferencing, new technology implementations, printers, etc.

Responsibilities

General Support: Responds to requests received by phone, email and walkups. Utilizes Service Desk tools to track and monitor requests to timely resolution in accordance to our Service Level Agreements. Identifies, researches and resolves technical problems. Continually educates self on current and future trends in technology. Participates in technical and process knowledge sharing across the IT organization.  Follows Company policies and practices while representing Driscoll’s in an ethical and business-like manner in all interactions with employees, governmental agencies, growers, customers, etc. Ensures the security of Driscoll’s proprietary and confidential information and materials.  Performs other duties as assigned by the manager.                                                                   

Hardware: Maintains, analyzes, troubleshoots, repairs, and replaces computer systems, desk phones, mobile devices, audio/visual systems, and other computer peripherals.

Software: Installs, upgrades, troubleshoot, and evaluates company-approved applications.

Services: Email service, encryption, backup, AV, etc.

Active Directory: Administers computer and user account through Active Directory, administers distribution and security groups, create and disable user accounts, organize user and computer accounts in OUs, change and reset user passwords. Supports and maintains user account information.

Network: Supports network operating system and supporting software. Basic troubleshooting of wired and wireless networks.

Phone System:  Provides support for the corporate telephone system, desk phone setup, deployment, and troubleshooting.

Mobile Devices:  Provides configuration, troubleshooting, and support for a variety of mobile devices including tablets and smartphones.

Projects: Supports the rollout of new technologies by the IT department through projects. May manage and execute on Service Desk-specific projects.

Documentation: Creates and maintains knowledgebase documentation for the Service Desk and customers.

Remote Site Support: Provides onsite support at other Watsonville sites outside of Westridge Drive. May be required to travel to other remote sites within the United States and in Mexico (RTE Only).

On-Call: Shares in rotation of on-call response of support requests on weeknights, weekends, and holidays.

Candidate Profile

Requirements:

  • Bachelor degree: computer systems or related

  • Advanced English

  • Costumer focus

  • Similar experience: 2-4 years

  • Knowledge: Active directory, networks.

  • Experience in ServiceNow is a plus.

About Driscolls

Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of humility, passion and trustworthiness have guided our mission to delight consumers around the world.

Driscoll's exclusive patented berry varieties are developed through years of research using only natural breeding methods – meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chain partners.

Driscoll's is the trusted brand for Only the Finest Berries™.


Driscoll's es el proveedor líder en la comercialización de Fresas, Frambuesas, Zarzamoras y Arándanos Azules en el mundo. Con más de 100 años de herencia en agricultura y cientos de productores independiente alrededor del mundo, Driscoll's es una compañía apasionada por cultivar Berries frescas, hermosas y deliciosas. Nuestros valores de humildad, pasión y confianza han guiado nuestra misión de deleitar a los consumidores en el mundo.

Las variedades exclusivas de Driscoll's han sido desarrolladas a través de años de investigación usando sólo métodos de mejoramiento natural. De la granja a la mesa, nos enfocamos en ofrecer una experiencia de alta calidad con apoyo de nuestros socios de la cadena de suministro.

Driscoll's es la marca de confianza de sólo las mejores Berries.