Ingeniero en Soporte

  • Location: Mexico-Guadalajara
  • Job Family: IT
  • Time Type: Full time
  • Job Requisition ID: R0002625
  • Experience Years: 3-5 Years of Experience
  • Employee Type: Regular

About the Opportunity

In accordance with Driscoll’s support policies, the Support Technician provides support to company computers and applications, general network issues, mobile devices, supports adoption of new technology implementations and supports video conference and collaboration systems.

Responsibilities

  • General Support: Responds to incidents and requests received via self-service portal, email and phone. Utilizes ITIL/ITSM based software and methodologies to track and monitor incidents and requests. Timely resolves issues in accordance to our Service Level Agreements (SLA). Identifies researches, resolves and documents technical problems
  • Daily reports from ServiceNow – All general support, incidents and request, are documented in ServiceNow (ITSM).  Reporting will cover daily activity, productivity and trends.

  • Hardware: Maintains, analyzes, troubleshoots, repairs and replaces computer systems, desk phones, mobile devices, video conference and collaboration systems and other computer peripherals.

  • Software: Installs, upgrades, troubleshoots and evaluates company-approved applications using an endpoint configuration manager

  • Active Directory: Administers computer and user accounts through Active Directory, administers distribution and security groups, create and disable user accounts, organize user and computer accounts in OUs. Supports and maintains user account information.

  • Remote Site Support: Provides onsite support to sites outside of Guadalajara Office. May be required to travel to other remote sites within Mexico and the United States. (RTE Only).

Candidate Profile

  • Bachelor degree: Information Technology field of study preferred
  • Advanced English
  • Mínimum 4-5 years experience in a Service Desk or Desktop Support position
  • Experience with Information Technology Service Management (ITSM) methodologies

  • Experience in ServiceNow (ITSM) - Incident, Request, Knowledge, Change Management

About Driscolls

Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of humility, passion and trustworthiness have guided our mission to delight consumers around the world.

Driscoll's exclusive patented berry varieties are developed through years of research using only natural breeding methods – meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chain partners.

Driscoll's is the trusted brand for Only the Finest Berries™.


Driscoll's es el proveedor líder en la comercialización de Fresas, Frambuesas, Zarzamoras y Arándanos Azules en el mundo. Con más de 100 años de herencia en agricultura y cientos de productores independiente alrededor del mundo, Driscoll's es una compañía apasionada por cultivar Berries frescas, hermosas y deliciosas. Nuestros valores de humildad, pasión y confianza han guiado nuestra misión de deleitar a los consumidores en el mundo.

Las variedades exclusivas de Driscoll's han sido desarrolladas a través de años de investigación usando sólo métodos de mejoramiento natural. De la granja a la mesa, nos enfocamos en ofrecer una experiencia de alta calidad con apoyo de nuestros socios de la cadena de suministro.

Driscoll's es la marca de confianza de sólo las mejores Berries.